Charlottehaven & Woba

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Charlottehaven first opened its doors in May 2004 and has always had a clear vision:

Charlottehaven must be the place you visit again and again.

This is not just a vision, but also a reality that you encounter the first time you step inside Charlottehaven. Here you will be met by a luxurious, intimate and welcoming atmosphere that gives their guests a feeling of being at home. An atmosphere that their guests describe as “an oasis in Copenhagen”.

 

The Challenges

3 years ago we had the pleasure of meeting Charlottehaven’s managing director, Lars Pontoppidan. Lars was quick to tell us what his challenge consisted of:

I know there is a direct correlation between our customer service, bottom line results and the level of employee engagement. But no digital tools have been able to help us give us data insights to work with this context.”

CEO, Lars Pontoppidan

 

Likewise, the other management pointed to frustrations with previous questionnaire providers that they had used.

Challenges that, for example, consisted of a long onboarding time, one-size-fits-all questionnaires and a low response rate. The managers also expressed that they did not have the opportunity to translate the results into actions, as they had to wait months for their report – and when it finally came out, they were drowning in incomprehensible data.

This meant that they did not feel they had their “finger on the pulse of the employees”, and it increased the risk of lack of engagement, poorer customer service and loss of key employees.

The Solution

After our first meeting in 2018, Charlottehaven chose Woba as their primary provider to measure employee well-being, working environment and risk of staff turnover.

Just 1 week later, Charlottegaven started carrying out the statutory workplace assessment with Woba. The solution was adapted to their industry, where, among other things, were added a few extra questions about employee engagement.

The top management and the local managers were given access to Woba’s dashboard, where, in step with the employees’ answers, they could draw a clear picture of where their strengths – but also challenges – were located. This knowledge was unique to the managers:

 

For us, Woba is a digital tool that can identify and tackle work-related risks in a completely new way. Woba’s app automatically transforms employees’ answers into a personal result with concrete suggestions on how they can promote their well-being and commitment to work. Likewise, Woba’s dashboard generates automatic reports and action suggestions for all our managers, so that they can quickly seize them and find a solution to the challenge. (…) For us in management, Woba is therefore more than a software – it is a tool to create better retention of our key employees

says Maria Shultz, head of HR, Charlottehaven

After the success of the APV, Charlottehaven chose to identify the areas that needed an extra boost, and started continuous and more focused pulse measurements.

 

 

Results – enabled employees and managers to make a difference

 

Woba has created the following results for Charlottehaven:

  • A complete system to collect all their data in one place – both their HR measurements and statutory APVs
  • An overall real-time overview of employee engagement and retention potential
    Manager access to a continuous real-time overview of how engaged their employees are
    Access to an automated reporting system that can pull reports and comment analysis in real time across the entire organization.
  • Transformed feedback from their employees into concrete action proposals to prevent dissatisfaction and improve employee engagement gave Charlottehaven a unique opportunity to adapt all their questions to their company context, so that the questions always reflect the current situation and resonate with the employees when they are answered.

 

 

Increased response rate from 35% to 88%

But it’s not just the managers who are satisfied with Woba – the employees too:

 

Woba is a completely new way of answering a survey. First of all, because I have the opportunity to actually answer the survey via Woba’s app, as I don’t have a computer in my daily work as a cleaning assistant. But the best thing about Woba is that I actually get personal results and tools to work on myself. It makes me feel heard!

Employee, Charlottehaven

 

Today, Charlottehaven and Woba have established a long-term collaboration A relationship which has only been strengthened after Charlottehaven chose to associate a personal Customer Success Manager from Woba.
Woba’s Customer Success Manager is always available with professional support – from implementing new questions to translating their data results into strategic action steps.

In addition, Woba, in collaboration with Charlottehaven’s HR manager, Maria Schultz, has designed a tailored measurement that measures the most business-critical areas. The measurement is carried out 3 times a year today.

 

 

To summarize

In other words, Woba’s data results have enabled Charlottehaven to work with an overall picture of their employees’ engagement and given them the insights to act against dissatisfaction and de-motivation before the damage is done.
Stay tuned for more results of Woba’s collaboration with Charlottehaven in 2020.

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WTW & Woba

Companies now know well that when they invest DKK 1 in the working environment, they get DKK 2 back. Despite this fact, no tools have yet been able to measure this effect.

Woba, on the other hand, gives us access to a comprehensive risk assessment system and thus a long-awaited real-time overview of our customers’ known and unknown risks within the working environment. This helps us to assist with the best possible preventive advice based on current data insights. The Woba system also helps our customers to measure the effect of their implemented action plans on, for example, the level of well-being and sickness absence. In this way, our customers gain new and very concrete knowledge of where their risk areas are, what they should do about them and the effect of their time and efforts

Lars Christensen, Managing Director Willis Towers Watson DK.

 

Willis Tower Watson

Willis Towers Watson (WTW) was founded in 1828 and is today a world-leading global advisory and brokerage firm. WTW is driven by a central vision to help their customers identify risks, so that the company can best prevent human losses and at the same time get the best conditions for creating growth and success. In other words – WTW helps clients around the world turn risk into business growth.

 

The Challenges

In June 2018, WTW first contacted Woba. WTW was looking for a digital tool that could give their customers the opportunity to measure the temperature of their risks in the working environment and at the same time give WTW access to a digital overview of their customers’ risk areas. After many months of negotiation, WTW and Woba suddenly found the key and common thread between the two businesses – and it was the statutory Workplace Assessment (APV) that cracked the code:

In English, APV is called ‘Health & Safety Risk Assessment’, and it actually describes much better what it is about – namely a risk assessment of companies’ health and safety status. It also paints a much clearer picture of the APV’s real meaning and how WTW can use Woba’s APV as a risk management tool where they can help their customers prevent the loss of key employees before the damage happens

says Woba’s CEO, Malene Madsen.

 

The Solution

In January 2020, WTW and Woba established a co-branding collaboration. WTW chose to buy a license for Woba’s complete APV system, so that in future they can offer their customers a service that enables them to meet the Norwegian Working Environment Authority’s legal requirements for the APV in an easy and efficient way. The strategic collaboration between WTW and Woba was launched on 9 December and is already live in the Danish companies. Søren Egens Petersen talks here about the importance of the solution for their customers today:

A high level of employee well-being is one of the most important success criteria in any company, and therefore it is absolutely crucial that the management has a good overview of the areas in the company where there is a particular need to make an effort to eliminate dissatisfaction . With Woba, the company not only gets the overview, but also concrete recommendations for what can be done to increase well-being”.

says well-being expert Søren Egens Petersen from Corporate Health at Willis Towers Watson.

 

Solution – powered by Woba

A 100% complete, legally binding system for completing the APV – completely automatically
Industry-specific Health and Safety Risk Assessment questionnaires from the Danish Working Environment Authority for all industries and sectors.

Option to add customized APV questions

  • Automatic creation process, where the customer can create, plan the APV and set it in motion via 5 steps. There is also the option of personal setup if the customer wishes.
  • Answering measurements on all devices: PC, tablet and via the Wobas smartphone app.
  • Employee access to own personal results, scores, well-being development and e-learning tools to promote well-being and the working environment.
  • Manager access to Woba’s analysis tool (dashboard) with automatic results – both reports and comment analyzes can be viewed and downloaded across the entire company.
  • Manager access to the real-time Risk Map, where HR and all local managers can identify and act on health and safety risks for sickness absence with a simple login.
  • Manager access to automatic recommendations for action measures to prevent the APV’s designated risk areas.
  • Manager access to the action plan module, where HR, AMR and the local manager can upload and follow the effect of the action plans across the entire company over time.
  • Manager access to Sickness Absence module and Report Injury.
  • Gives HR, AMR and local managers the data insights to make targeted decisions to prevent workplace injury and absenteeism risks – instead of relying on outdated data and intuition.
  • Made it easy for WTW’s customers to collect, understand and proactively act on APV risks before the damage happens
    Gave WTW access to a holistic and data-driven Risk Assessment System across all their customers in real-time

 

Woba & STEP Transport
STEP Transport is one step ahead with Woba

Happy and satisfied customers – that’s our drive‘.

– This is how STEP Transport begins the cover text on their website. And it is not a completely random motto. For CEO Stephanie Ørnfeldt and the company have, over the past 12 years, positioned themselves as one of the country’s leading transport companies. And it’s no accident either.

For STEP Transport, it takes its task seriously and puts the customers first, which gives the company a wealth of happy and satisfied customers.

malene_square-150x150
Malene Madsen
CEO and Co-founder

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Companies now know well that when they invest DKK 1 in the working environment, they get DKK 2 back. Despite this fact, no tools have yet been able to measure this effect.

Woba, on the other hand, gives us access to a comprehensive risk assessment system and thus a long-awaited real-time overview of our customers’ known and unknown risks within the working environment. This helps us to assist with the best possible preventive advice based on current data insights. The Woba system also helps our customers to measure the effect of their implemented action plans on, for example, the level of well-being and sickness absence. In this way, our customers gain new and very concrete knowledge of where their risk areas are, what they should do about them and the effect of their time and efforts

Lars Christensen, Managing Director Willis Towers Watson DK.

 

Willis Tower Watson

Willis Towers Watson (WTW) was founded in 1828 and is today a world-leading global advisory and brokerage firm. WTW is driven by a central vision to help their customers identify risks, so that the company can best prevent human losses and at the same time get the best conditions for creating growth and success. In other words – WTW helps clients around the world turn risk into business growth.

 

The Challenges

In June 2018, WTW first contacted Woba. WTW was looking for a digital tool that could give their customers the opportunity to measure the temperature of their risks in the working environment and at the same time give WTW access to a digital overview of their customers’ risk areas. After many months of negotiation, WTW and Woba suddenly found the key and common thread between the two businesses – and it was the statutory Workplace Assessment (APV) that cracked the code:

In English, APV is called ‘Health & Safety Risk Assessment’, and it actually describes much better what it is about – namely a risk assessment of companies’ health and safety status. It also paints a much clearer picture of the APV’s real meaning and how WTW can use Woba’s APV as a risk management tool where they can help their customers prevent the loss of key employees before the damage happens

says Woba’s CEO, Malene Madsen.

 

The Solution

In January 2020, WTW and Woba established a co-branding collaboration. WTW chose to buy a license for Woba’s complete APV system, so that in future they can offer their customers a service that enables them to meet the Norwegian Working Environment Authority’s legal requirements for the APV in an easy and efficient way. The strategic collaboration between WTW and Woba was launched on 9 December and is already live in the Danish companies. Søren Egens Petersen talks here about the importance of the solution for their customers today:

A high level of employee well-being is one of the most important success criteria in any company, and therefore it is absolutely crucial that the management has a good overview of the areas in the company where there is a particular need to make an effort to eliminate dissatisfaction . With Woba, the company not only gets the overview, but also concrete recommendations for what can be done to increase well-being”.

says well-being expert Søren Egens Petersen from Corporate Health at Willis Towers Watson.

 

Solution – powered by Woba

A 100% complete, legally binding system for completing the APV – completely automatically
Industry-specific Health and Safety Risk Assessment questionnaires from the Danish Working Environment Authority for all industries and sectors.

Option to add customized APV questions

  • Automatic creation process, where the customer can create, plan the APV and set it in motion via 5 steps. There is also the option of personal setup if the customer wishes.
  • Answering measurements on all devices: PC, tablet and via the Wobas smartphone app.
  • Employee access to own personal results, scores, well-being development and e-learning tools to promote well-being and the working environment.
  • Manager access to Woba’s analysis tool (dashboard) with automatic results – both reports and comment analyzes can be viewed and downloaded across the entire company.
  • Manager access to the real-time Risk Map, where HR and all local managers can identify and act on health and safety risks for sickness absence with a simple login.
  • Manager access to automatic recommendations for action measures to prevent the APV’s designated risk areas.
  • Manager access to the action plan module, where HR, AMR and the local manager can upload and follow the effect of the action plans across the entire company over time.
  • Manager access to Sickness Absence module and Report Injury.
  • Gives HR, AMR and local managers the data insights to make targeted decisions to prevent workplace injury and absenteeism risks – instead of relying on outdated data and intuition.
  • Made it easy for WTW’s customers to collect, understand and proactively act on APV risks before the damage happens
    Gave WTW access to a holistic and data-driven Risk Assessment System across all their customers in real-time

 

AF Malene Madsen
Woba & STEP Transport
STEP Transport is one step ahead with Woba

Happy and satisfied customers – that’s our drive‘.

– This is how STEP Transport begins the cover text on their website. And it is not a completely random motto. For CEO Stephanie Ørnfeldt and the company have, over the past 12 years, positioned themselves as one of the country’s leading transport companies. And it’s no accident either.

For STEP Transport, it takes its task seriously and puts the customers first, which gives the company a wealth of happy and satisfied customers.

AF Louise Aarkrog
Woba & Group Logistic
Woba increased Group Logistics' employee well-being by 300%

Pernille Ristorp Sørensen is HR-Business Partner at Group Logistic (hverdag.dk) and in 2020 entered into collaboration with Woba to acquire a dynamic and more realtime picture of employee engagement.

Pernille, Group Logistic, hverdag.dk

(Pernille Ristorp Sørensen, HR Business Partner, Group Logistic (hverdag.dk))

 

A realization that employee well-being and engagement are the key words in the fight against ‘The Great Resignation’ – which counts a significant increase in sick leave and resignations, made Pernille choose Woba back in 2020.

Group Logistic actually had a fairly well-functioning working environment at the time, but after realizing the need to get a more realtime picture of the employees’ well-being and prioritizing the close feeling with the internal atmosphere, Pernille saw a need to learn more about the company’s working environment and not least to prevent any problems and dissatisfaction.

 

We are a company that cares enormously about the well-being of our employees, and before Woba we had an online mailbox where employees could sign in with a stone in their shoe. And when we came across Woba, we thought it could help us create a culture where employees also remembered to report it if they had something.

 

In order to clarify a valid starting point for the well-being and commitment as a whole, Pernille decided in consultation with Woba that they should start the collaboration with ongoing pulsing engagement surveys – in order to ‘take the pulse’ and get a solid, quick insight into the situation.

After some time with continuous pulse surveys, it was followed up with the implementation of the statutory workplace assessment.