“Implementation of the right action plans increased well-being – significantly and quickly!”

Læsetid 3 min

The company Cookie Information chose, at the beginning of 2022, Woba.io to carry out their important engagement surveys.

The company’s CEO, Karsten Rendemann wanted a clear insight into the employees’ well-being and wanted the process of the well-being work to be easy, clear, dynamic and not least efficient.

Natacha was included in the package…

 

Along with the Woba platform and the detailed measurements, an experienced Customer Success Manager also came along – Natacha Weinreich Elmer.

This always happens when a company chooses to invest its well-being in Woba.

And Natacha was involved during the entire process in relation to onboarding and getting Cookie Information’s first survey started.

Together, they got the first survey started when they ran the statutory workplace assessment in March 2022.

The Health and Safety Assessment showed special focus areas

The Health and Safety Assessments results showed that Cookie Information is a company with good well-being.

There were some individual areas where Woba’s platform indicated that there was room for improvement or preventive work.

And CEO Karsten Rendemann took that as constructive and serious input.

He gathered his department heads and jointly agreed with them that concrete action measures related to the individual focus areas should be implemented.

 

The specific focus areas

Specifically, the focus areas were linked to ‘Information and Guidelines’.

This is where the employees state whether they receive sufficient information upon employment and continuously in their daily work at the workplace regarding various subjects and themes.

For example, several people in the APV answered that they had not received guidance on how to avoid being mentally and physically stressed.

It was concrete. And really just to go to.

Then, after advice from Natacha, Cookie Information’s department managers set about planning concrete action measures to get guidelines for movement in everyday life implemented in the company.

I saw from the APV’s results that several employees lacked some form of collective motivation for movement in everyday life. And several were actually worried that the lack of movement could end up in stress. That is why I advised ‘Cookie Information’ to, among other things, introduce ‘Walk&Talks’, daily reminders and forced breaks with movement.”

Natacha, Customer Success Manager, Woba.io

 

And the company’s department heads listened.

One department introduced daily, loving reminders via the intranet to remember to ‘raise-lower-the-table’. In addition, they introduced a weekly office exercise with some form of physical movement.

Another department held 1:1 conversations to identify the real problems, made action plans and follow ups.
At the same time, all employees in the department were actively encouraged to change their working position during the working day.

A third department also introduced daily reminders via Slack. Reminders about changing position and raising the table. And in addition, information was also given clearly and distinctly about the employees’ health insurance, which, among other things, offered a free chiropractor.

 

 

Follow-up effect measurement

An APV or other measurement cannot stand alone.

The effect of the action measures that have been implemented must always be looked at. Both to check whether there has been progress in well-being and, in particular, also to gain insight into whether the chosen measures of action need to be adjusted or reconsidered.

Otherwise, you are groping a bit blindly.

Cookie Information would not grope blindly. So they started a follow-up effect measurement after three months – i.e. in June 2022.

And the results spoke for themselves.

A significant improvement was seen in the mentioned focus areas.

In the 3 months, there had been an increase in satisfaction in relation to ‘Information & guidelines’ in three departments of 12%, 20% and as much as 44% respectively.

So one could safely conclude that the chosen measures had been a great success for well-being and the working environment.

 

 

The effect came with clarity and transparency

“I often see with my many business customers that just the fact that the problems or the current risks come to light already has an effect. That is why I also advised ‘Cookie Information’ early in the process to start the well-being work by drawing up and making visible some clear guidelines – and create transparency and transparency across the board.”

Natacha Weinreich Elmer, Customer Success Manager, Woba.io

 

And that’s exactly what Cookie Information’s department heads did.

They took the advice and the results of the measurements to heart – and drew up specific action plans that addressed the specific focus areas.

Which led to better well-being and, not least, a feeling in the individual employee that their answers and concerns were taken seriously and acted upon immediately.

This provides well-being and job satisfaction.

Cookie Information continues to see progress in well-being – and not least in the important movement in everyday life. And they will continue to use Woba.io to keep up to date with employee well-being and job satisfaction, as it has a high priority for the company and CEO, Karsten Rendemann.

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A realization that employee well-being and engagement are the key words in the fight against ‘The Great Resignation’ – which counts a significant increase in sick leave and resignations, made Pernille choose Woba back in 2020.

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In order to clarify a valid starting point for the well-being and commitment as a whole, Pernille decided in consultation with Woba that they should start the collaboration with ongoing pulsing engagement surveys – in order to ‘take the pulse’ and get a solid, quick insight into the situation.

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header_blog_wtw_1600x837
WTW & Woba

Companies now know well that when they invest DKK 1 in the working environment, they get DKK 2 back. Despite this fact, no tools have yet been able to measure this effect.

Woba, on the other hand, gives us access to a comprehensive risk assessment system and thus a long-awaited real-time overview of our customers’ known and unknown risks within the working environment. This helps us to assist with the best possible preventive advice based on current data insights. The Woba system also helps our customers to measure the effect of their implemented action plans on, for example, the level of well-being and sickness absence. In this way, our customers gain new and very concrete knowledge of where their risk areas are, what they should do about them and the effect of their time and efforts

Lars Christensen, Managing Director Willis Towers Watson DK.

 

Willis Tower Watson

Willis Towers Watson (WTW) was founded in 1828 and is today a world-leading global advisory and brokerage firm. WTW is driven by a central vision to help their customers identify risks, so that the company can best prevent human losses and at the same time get the best conditions for creating growth and success. In other words – WTW helps clients around the world turn risk into business growth.

 

The Challenges

In June 2018, WTW first contacted Woba. WTW was looking for a digital tool that could give their customers the opportunity to measure the temperature of their risks in the working environment and at the same time give WTW access to a digital overview of their customers’ risk areas. After many months of negotiation, WTW and Woba suddenly found the key and common thread between the two businesses – and it was the statutory Workplace Assessment (APV) that cracked the code:

In English, APV is called ‘Health & Safety Risk Assessment’, and it actually describes much better what it is about – namely a risk assessment of companies’ health and safety status. It also paints a much clearer picture of the APV’s real meaning and how WTW can use Woba’s APV as a risk management tool where they can help their customers prevent the loss of key employees before the damage happens

says Woba’s CEO, Malene Madsen.

 

The Solution

In January 2020, WTW and Woba established a co-branding collaboration. WTW chose to buy a license for Woba’s complete APV system, so that in future they can offer their customers a service that enables them to meet the Norwegian Working Environment Authority’s legal requirements for the APV in an easy and efficient way. The strategic collaboration between WTW and Woba was launched on 9 December and is already live in the Danish companies. Søren Egens Petersen talks here about the importance of the solution for their customers today:

A high level of employee well-being is one of the most important success criteria in any company, and therefore it is absolutely crucial that the management has a good overview of the areas in the company where there is a particular need to make an effort to eliminate dissatisfaction . With Woba, the company not only gets the overview, but also concrete recommendations for what can be done to increase well-being”.

says well-being expert Søren Egens Petersen from Corporate Health at Willis Towers Watson.

 

Solution – powered by Woba

A 100% complete, legally binding system for completing the APV – completely automatically
Industry-specific Health and Safety Risk Assessment questionnaires from the Danish Working Environment Authority for all industries and sectors.

Option to add customized APV questions

Automatic creation process, where the customer can create, plan the APV and set it in motion via 5 steps. There is also the option of personal setup if the customer wishes.

Answering measurements on all devices: PC, tablet and via the Wobas smartphone app.

Employee access to own personal results, scores, well-being development and e-learning tools to promote well-being and the working environment.

Manager access to Woba’s analysis tool (dashboard) with automatic results – both reports and comment analyzes can be viewed and downloaded across the entire company.

Manager access to the real-time Risk Map, where HR and all local managers can identify and act on health and safety risks for sickness absence with a simple login.

Manager access to automatic recommendations for action measures to prevent the APV’s designated risk areas.

Manager access to the action plan module, where HR, AMR and the local manager can upload and follow the effect of the action plans across the entire company over time.

Manager access to Sickness Absence module and Report Injury.

Gives HR, AMR and local managers the data insights to make targeted decisions to prevent workplace injury and absenteeism risks – instead of relying on outdated data and intuition.

Made it easy for WTW’s customers to collect, understand and proactively act on APV risks before the damage happens
Gave WTW access to a holistic and data-driven Risk Assessment System across all their customers in real-time

 

AF Malene Madsen